Shipments

 

SHIPPING

📦 Shipping Methods

Shipments are made via selected national couriers to the address provided by the customer at the time of order.

It is not possible to change the shipping address after order confirmation.

⏱️ Processing Times

Orders are processed within 24–48 business hours of payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

🚚 Delivery Times

Estimated delivery times are 2–5 business days from shipment.

Timings may vary based on destination or any courier delays.

💰 Shipping Costs

Shipping costs are calculated at checkout and clearly indicated before payment.

👉 Any promotions (e.g., free shipping above a certain threshold) will be indicated on the website.

📍 Order Tracking

Once the order is shipped, the customer will receive an email with the tracking code to monitor the shipment in real-time.

❗ Failed Delivery

In case of failed delivery due to:

  • Incorrect or incomplete address

  • Recipient absence

The package may be returned to the sender.

Any new shipping costs will be borne by the customer.

⚠️ Delays

The seller is not responsible for delays caused by:

  • Couriers

  • Weather conditions

  • Strikes or force majeure events

📦 Damaged Packages

Upon delivery, the customer is required to check the integrity of the package.

In case of damage:

🌍 International Shipping

Currently, shipments are made to:
[Italy / Europe / specify]

Any duties or customs taxes are the responsibility of the customer.

📩 Contacts

For shipping information:
Email: info@lelefantinobianco.it